At 99an, we believe that online gaming should be a source of entertainment — never stress, never harm. Our responsible gaming framework gives every player in Pakistan the tools, knowledge, and support they need to stay in control at all times.
99an operates as Pakistan's most trusted online casino and sportsbook — and that trust comes with a serious responsibility. We are committed to providing a safe, fair, and enjoyable gaming environment for every player, from Karachi to Peshawar and everywhere in between.
99an takes responsible gaming seriously — not as a regulatory checkbox, but as a core part of how we run our platform. Every feature we build, every promotion we run, and every tool we offer is designed with player wellbeing in mind. We understand that for the vast majority of our players, online gaming on 99an is a fun, social, and entertaining pastime. Cricket betting during a live PSL match in Lahore, spinning the reels on a slots game late on a Friday night in Karachi, or playing a few hands of live blackjack — these are enjoyable experiences that we want to protect. That means making sure that the small minority of players who may develop problematic gambling habits have every resource available to regain control quickly and without stigma.
Our responsible gaming framework covers six key areas: age verification and access controls, player self-assessment tools, deposit and loss limit settings, session time controls and reality checks, self-exclusion mechanisms, and access to external professional support. Each of these is detailed in the sections below. We encourage every 99an player — regardless of how casual or regular their gaming habits may be — to read this page in full and to make active use of the tools available.
Our responsible gaming programme is built on six interconnected pillars, each designed to give players meaningful, practical control over their gaming experience.
99an operates a strict 21+ age policy across all gaming products — casino, slots, cricket betting, and live games. Age is verified at registration using government-issued Pakistani identity documents (CNIC or passport). No withdrawal can be processed until KYC age verification is complete. If we detect that an underage user has accessed the platform, the account is immediately suspended and all funds handled per our responsible gaming obligations.
99an allows you to set daily, weekly, and monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider. Loss limits cap the total amount you can lose in a given timeframe. Setting these limits proactively is one of the most effective responsible gaming tools available — we strongly encourage all players to configure them at registration.
Losing track of time during a gaming session is one of the most common early signs of problematic play. 99an's reality check feature sends you an on-screen notification at regular intervals you set yourself — every 30, 60, or 90 minutes — showing you how long you have been playing and how much you have wagered in that session. You can also set a hard session time limit that will automatically log you out of the platform when reached.
Not sure whether your gaming habits are healthy? 99an provides an in-platform self-assessment questionnaire based on internationally recognised responsible gaming screening tools. The questionnaire is completely private — results are shown only to you, not to 99an staff — and takes less than five minutes to complete. Based on your results, the tool will recommend appropriate protective measures and, where relevant, suggest professional support resources available to players in Pakistan.
If you feel that you need a break from gaming, 99an's self-exclusion tool allows you to exclude yourself from the platform for a defined period — 1 month, 3 months, 6 months, 1 year — or permanently. During a self-exclusion period, your account is locked, you cannot log in, and all marketing communications are suspended immediately. Temporary exclusions can be reviewed after the period ends. Permanent exclusions cannot be reversed. We take self-exclusion requests seriously and process them within 24 hours of request.
99an actively directs players who may need more support than our in-platform tools can provide towards professional, independent responsible gaming organisations. Gambling Therapy (gamblingtherapy.org) offers free online support, live chat, and self-help programmes accessible to players across Pakistan. Our support team is trained to respond to responsible gaming concerns with empathy, without judgment, and to facilitate immediate access to self-exclusion and limit-setting where requested.
Pakistan has a significant young adult population, and 99an takes its obligation to prevent underage access to gambling products with complete seriousness. The minimum age to register, play, or wager on any 99an product is 21 years. This applies to all games — slots, live casino, cricket betting, kabaddi, and all other sports markets.
Age verification is not optional at 99an. Every player must submit valid identity documentation — CNIC or passport — before their first withdrawal is processed. In cases where our risk systems flag an account as potentially underage during the registration process, KYC verification may be requested immediately, before any play can take place.
99an has chosen to set its minimum age at 21 rather than the 18 used by some international operators. This reflects the realities of our Pakistani player base and our commitment to a higher standard of player protection. Research consistently shows that the brain's impulse control and risk assessment functions are not fully developed until the mid-twenties, making younger adults more vulnerable to developing problematic gambling habits.
By setting the bar at 21, 99an ensures that only players with sufficient maturity to make informed decisions about their gaming activity can access the platform. This is not just a rule — it is a reflection of our values.
All 99an promotional materials, social media content, and advertising are designed to target only adult audiences aged 21 and over. We do not use imagery, language, or themes that might appeal to minors in any of our marketing communications.
Taking a break is always an option at 99an. Self-exclusion can be activated in minutes via your account settings or by contacting support. Here is the step-by-step process:
Access your account via the 99an Login page. If you are unable to log in, contact live chat support directly and they can initiate the exclusion from their end using your registered email or mobile number.
From your account dashboard, go to Account Settings and select the Responsible Gaming tab. This section contains all available player protection tools including deposit limits, session controls, and self-exclusion.
Choose your exclusion period: 1 month, 3 months, 6 months, 1 year, or Permanent. Read the description for each option carefully. Permanent exclusion cannot be reversed under any circumstances. Temporary exclusions can be extended at any time but cannot be shortened before the period expires.
You will be asked to confirm your self-exclusion request by entering your account password. This step ensures the request is genuine and intentional. Once confirmed, your exclusion takes effect immediately — you will be logged out of the platform automatically.
99an will send a confirmation email to your registered address confirming the exclusion duration and the earliest date on which a temporary exclusion can be reviewed. All marketing communications will stop immediately. Your account balance, if any, will be held securely and returned to you upon verified request after the exclusion period ends.
Every 99an player has access to this full suite of responsible gaming controls. All tools are free, always available, and can be activated directly from your account settings without contacting support.
Set daily, weekly, or monthly deposit caps in PKR. Decreases apply immediately; increases require a 24-hour review window to protect you from impulsive decisions.
Define the maximum amount in PKR you are comfortable losing per day, week, or month. When the limit is reached, play is automatically paused until the next period begins.
Set a hard limit on how long a single gaming session can last. When the limit is reached, 99an will log you out automatically and prompt you to take a break before continuing.
Receive timed on-screen notifications showing your session duration and net gaming position. Choose intervals of 30, 60, or 90 minutes. The notification pauses play until you acknowledge it.
Not ready for full self-exclusion? Take a Break allows you to pause your account for 24 hours, 48 hours, or 7 days without triggering a formal self-exclusion record. Your account resumes automatically when the break ends.
Set maximum single-bet amounts across all gaming categories — slots, live casino, and sports betting. This prevents high-stakes impulsive wagers during emotional gaming sessions, especially live cricket betting events.
Complete a private, anonymised responsible gaming questionnaire based on validated screening tools. Results are shown only to you, with tailored recommendations for your specific situation.
Permanently or temporarily exclude yourself from all 99an gaming products. All marketing stops immediately. Balance is held securely. Permanent exclusion is irreversible — see the step-by-step guide above.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs below are based on internationally recognised clinical criteria for gambling disorder. If you identify with three or more of these signs on a regular basis, we strongly encourage you to use 99an's self-exclusion tools and seek professional support.
Chasing LossesReturning to 99an after a loss with the intention of winning back what you have lost, often increasing bet sizes in the process. This is one of the most common early indicators of problem gambling behaviour.
Gambling With Money You Cannot Afford to LoseUsing funds intended for household expenses, rent, utility bills, or other essential needs to fund gaming deposits on 99an or any other platform.
Preoccupation With GamingSpending a significant amount of time thinking about gambling — planning next sessions, reliving past wins or losses, or feeling restless and irritable when unable to access the platform.
Hiding Gaming Activity From FamilyBeing secretive about the time spent on 99an or the amounts deposited and wagered. Lying to family members in Karachi, Lahore, or elsewhere about gambling losses or activity.
Failed Attempts to Cut DownHaving tried to reduce or stop gambling on multiple occasions without success. Feeling that gaming is beyond your control despite a genuine desire to stop or cut back.
Gaming to Escape or CopeUsing 99an as a way to escape personal problems, financial stress, relationship difficulties, or low mood — rather than primarily as entertainment. Gaming ceasing to be fun and becoming a compulsion.
Take a moment to reflect on your recent gaming habits. These questions are provided for awareness purposes only — for a full assessment, use the in-platform Gambling Health Check tool.
In the past 30 days, have you spent more on 99an than you originally intended?
Have you felt anxious, irritable, or restless when you have been unable to access 99an or another gaming platform?
Have you borrowed money, sold assets, or gone without essentials to fund gambling deposits in the past six months?
Have you tried to hide your gaming activity or the amounts you have deposited from someone close to you?
Enjoy Pakistan's best cricket betting, live casino, and slots experience — with the peace of mind that comes from knowing 99an has your back. Set your limits today and play the smart way. 21+ only.
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